Project-Specific Aftercare
Confirm Workmanship Terms in Writing
The accepted quotation and contract should state any workmanship undertaking, duration, exclusions and remedy. Website copy does not replace those agreed terms.
What to record before appointment
Decorating systems, substrates and project conditions differ. If aftercare or a workmanship undertaking matters to your decision, make sure the accepted documents state the following clearly.
- The surfaces and work covered by any workmanship undertaking
- The start date, duration and person or legal entity giving the undertaking
- Exclusions such as structural movement, damp, third-party damage and normal wear
- Any maintenance, ventilation or reporting obligations
- The inspection, response and remedial-work process
- How manufacturer product terms apply separately from workmanship terms
Reporting a post-completion concern
Keep a clear written record and use the contact details in your accepted project documents.
Check the accepted documents
Review the quotation, specification and contract terms that were accepted for the project. Those documents define any project-specific undertaking.
Record the issue
Send the project reference, affected location, when the issue appeared and clear photographs. Avoid altering the surface before it can be assessed.
Agree the next step
Inspection and any remedial action should follow the accepted written terms and applicable consumer rights.
Statutory rights remain separate
A contractual workmanship undertaking should not be presented as a replacement for rights that apply under law. If the documents conflict or a dispute cannot be resolved, obtain independent consumer or legal advice based on the circumstances.
Property details · Written quote · Current availability
Ask for the Project Terms
Before accepting a quote, confirm the scope, exclusions and any aftercare undertaking in the written proposal.