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30 Specialist ServicesProject-specific written terms

Complaint Information

Raise a Concern

Send a clear written record of the issue and the outcome you are seeking. This page avoids promising a fixed timetable or remedy before the facts are reviewed.

Information and review steps

  1. 1

    Contact us

    Email contact@hampsteadrenovations.co.uk or call 020 8054 8756. State that the message is a complaint or concern so it can be identified correctly.

  2. 2

    Provide the relevant record

    Include your name, contact details, site address, quote or project reference, dates, a clear description of the issue and the outcome you are seeking.

  3. 3

    Preserve supporting evidence

    Keep the agreed scope, messages, invoices, photographs and other records. Send copies that are relevant and retain the originals.

  4. 4

    Receive the next-step confirmation

    The response should confirm what information has been received, whether anything else is needed and the next review step. Timing depends on the issue and current availability.

Independent consumer advice

This internal contact route does not replace statutory rights or prevent you from seeking independent advice. GOV.UK directs consumers in England and Wales to the Citizens Advice consumer helpline for help with complaints about a trader.

GOV.UK consumer advice

Check the linked official page for the current telephone number and opening hours.

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